Jake Thompson Sarah Mitchell Cameron Rowe +
★★★★★
5.0 star ratings from local businesses

Where local Wollongong businesses go to thriiv.

We turn your website into a lead-generating machine—driving consistent enquiries, managing your ad spend, and scaling your local SEO, all while keeping your site sharp and high-converting. Consider us your complete growth team right here in Wollongong.

simplydraft.com.au
Simply Draft website
405+
Page one search terms
2-3
New leads landing daily

Trusted by local businesses

Shellharbour Airconditioning
AccountRight
Kiama Cleaning
Webster Building
Resolved IT
Nepean Networks
Simply Draft
Oates Law
Shellharbour & Beyond Networking Group
Sydney Drafting
Highlands Cleaning
Southern Highlands Painters
Shellharbour Airconditioning
AccountRight
Kiama Cleaning
Webster Building
Resolved IT
Nepean Networks
Simply Draft
Oates Law
Shellharbour & Beyond Networking Group
Sydney Drafting
Highlands Cleaning
Southern Highlands Painters

Why are you still losing local jobs online?

Most Wollongong business owners know their digital presence is costing them money. If any of these sound familiar, it's time for a change:

The Reputation Killer

You have a website, but you're a bit embarrassed by it

A slow, outdated site built five or ten years ago doesn't just look dated — it actively undermines trust before anyone's even picked up the phone. If a site takes more than a couple of seconds to load on a phone, most people simply won't wait around to find out if you're any good.

The Ghost Town

Your site gets visitors but no enquiries

This is one of the most common — and most frustrating — problems we see. Traffic is coming in from Google, from ads, from referrals, but it's not converting into calls or form fills. Usually it comes down to unclear calls to action, a confusing structure, or a site that simply doesn't build enough trust in the time it has someone's attention.

The Invisible Business

You're not getting traffic or enquiries at all

No one's visiting, so naturally no one's enquiring. Without ads putting you in front of people who are actively searching right now, and without SEO helping you rank for the searches that matter, you're effectively invisible to a huge share of the customers who are out there looking for exactly what you offer.

The Invisible Ad Spend

You're spending money on ads that aren't converting

Plenty of businesses are already running Google or Meta ads, sometimes through a previous agency, sometimes managing it themselves — and paying for clicks that never turn into a job. Usually the campaign itself is fine, but the landing page it sends people to isn't built to close the deal, or the targeting is too broad and you're paying for clicks well outside your actual service area.

Real-world results.

See exactly how we've helped local businesses turn their website into a predictable source of leads and revenue.

simplydraft.com.au
Simply Draft website
Local SEO + Lead Intelligence

Simply Draft

ProblemWebsite had been live for months without generating a single enquiry
SolutionLocal SEO overhaul plus lead intelligence to give a heads-up on the enquiry before they even picked up the phone
2-3
New leads every single day
Plus 405+ search terms ranking page one
resolvedit.com.au
ResolvedIT website
Web Build + Local SEO + Enquiry Triage

ResolvedIT

ProblemStruggling to stand out locally against bigger, better-funded IT providers
SolutionNew website build, hyper-local SEO targeting, plus enquiry-triage so that no leads slip through
#1
Position across every key
targeted suburb
kiamacleaners.com.au
Kiama Cleaning website
Web Build + Missed-Call Text-Back + Local SEO

Kiama Cleaning

ProblemNo website and relying entirely on word of mouth for new jobs
SolutionBrand new website, Local SEO, and AI missed-call text-back so no new enquiry goes unanswered
30+
Enquiries received
each month

Built to help you thriiv.

The real value comes from having one team accountable for the whole picture, rather than juggling a web developer, an SEO freelancer, and an ads agency who've never spoken to each other.

thriiv Lead Automation

Stop missing leads. Put your responses on autopilot.

Missed Call Auto-Text — Instantly text back missed callers to save the lead before they call a competitor.
Instant Lead Capture — Route website and Facebook leads straight to your smartphone.
Automated Follow-Ups — Keep your pipeline moving so your quotes never go cold.
Live Client Dashboard — See exactly how many leads came in and how many jobs were won in real time.
Get Started
thriiv Reviews

Build trust automatically and rank higher on Google.

Auto-Review Requests — Send automated text or email review links to your clients the moment a job is done.
Effortless Growth — Hand off the chore of collecting 5-star Google reviews so you can build your reputation on autopilot.
Negative Feedback Filter — Give unhappy clients a private way to reach you before they leave a public 1-star review.
Live Client Dashboard — Track your overall rating, new reviews collected, and response rates in real time.
Get Started
thriiv Ads

Get your business in front of ready-to-buy clients.

Google Ads OR Meta Ads — We recommend and manage the best platform (Google or Facebook/Instagram) based entirely on your specific business goals.
Custom Landing Pages — Fast, single pages built specifically to turn clicks into paying clients.
Service Area Targeting — Expertly managed ad campaigns focused only on the exact suburbs you want to work in.
Live Client Dashboard — See exactly how many leads came in and how many jobs were won in real time.
Get Started
thriiv SEO

Dominate local search — getting found in AI search, not just Google.

Blog Content Development — Pillar page content built to rank on Google and establish topical authority.
Google Maps Optimisation — Complete overhaul of your map listing to rank higher locally.
Local SEO Strategy — Long-term search engine optimisation to bring in free, organic leads over time.
Live Client Dashboard — See exactly how many leads came in and how many jobs were won in real time.
Get Started

thriiv Custom - web design + more.

Our core plans cover the essentials, but we're completely flexible. If your business needs a bespoke setup, a full website build from scratch, regular content updates, or a multi-location strategy, we can build a custom arrangement tailored to your exact blueprint. Let's Talk.

Let's Talk

Give us your website. We'll give you 3 things to fix today.

Simply give us your website and we'll tell you three things to take action on today — free, no obligation, straight to your inbox within a business day.

Website performance
Ad spend efficiency
Local SEO rankings
AI visibility
Competitor comparison
UX & design review
Get My Free Health Check →

No obligation. No sales pressure. We'll be in touch shortly.

Don't take our word for it.

★★★★★

Within the first month with thriiv we had enquiries rolling in every week. The AI missed-call text-back alone has saved us jobs we would have lost. Best investment we've made.

Jake Thompson
Jake Thompson
Illawarra Plumbing Co
★★★★★

Our old website hadn't generated a single real enquiry in years — just spam. Thriiv rebuilt it from the ground up, got us ranking on page one, and now our team is genuinely growing because of the work coming through online. The whole process was smooth and they actually delivered what they promised.

Sarah Mitchell
Sarah Mitchell
AccountRight
★★★★★

Our website had been live for months without a single enquiry. Thriiv rebuilt our local SEO from the ground up and now i'm getting 2-3 new leads a day, which is more than I need!

Cameron Rowe
Cameron Rowe
Simply Draft

Proudly Illawarra-Based.

Based in North Wollongong, we're entirely local. From Port Kembla plumbers to CBD accountants, we know the Illawarra market, your local competitors, and exactly what makes a business credible here.

That local focus means we're genuinely contactable. No call centres or scripted replies - just a small, local team you can call, visit, or catch up with over coffee to talk through your marketing.

Our name comes from a simple idea: your website and your marketing should be the engine that helps your business thrive, not a cost centre you forget about until something breaks. Every site we build, every ad campaign we run, and every SEO strategy we put in place is judged against one question — is this actually bringing in leads? If it isn't, we change it. We're not interested in vanity metrics or brand-awareness fluff. We're interested in your phone ringing.

thriiv.digital design workspace
The thriiv.digital team at work
100% Local Team
Wollongong & Shellharbour

From invisible to unstoppable.

Getting started with Thriiv takes less than 5 minutes. No complex onboarding, no endless paperwork—just a clear roadmap to local growth.

1

Get Your Free Growth Audit

Takes 2 minutes

Fill out our quick enquiry form. Our local team will manually look under the hood of your current website, SEO rankings, and active ad accounts to find your hidden revenue leaks—completely free.

Get Your Free Growth Audit
2

The Discovery Call

20-Minute Strategy Session

Meet your hardest-working employee. We'll pinpoint exactly where you're losing leads and talk through your growth goals—no high-pressure pitch, just a straight conversation about the right fit.

Book a 20-Min Strategy Call
3

Let's Thriiv

Execution & Scale

If we're a great fit, our team takes the wheel. We execute your custom strategy, launch your optimised platform, and start driving high-intent local leads straight to your business.

See Our Results

Suburbs & industries we work with.

Suburbs we service

We work with businesses right across the Illawarra, from North Wollongong down to Shellharbour and Kiama, and inland through Dapto, Albion Park, and the Southern Highlands fringe. If you're based in Wollongong, Fairy Meadow, Corrimal, Bulli, Thirroul, Woonona, Port Kembla, Warrawong, Unanderra, Figtree, Mount Ousley, Wollongong CBD, Berkeley, Shellharbour City, Warilla, Albion Park, Dapto, or anywhere in between, there's a good chance we've already worked with a business near you — and we understand exactly how local customers in that suburb search, compare, and decide who to call.

Industries we work with

Tradies make up a large part of who we work with — plumbers, electricians, air conditioning and heating specialists, builders, roofers, landscapers, and pest control operators, all businesses where a missed call or a slow-loading site translates directly into a lost job. We also work extensively with professional services — accountants, bookkeepers, financial planners, solicitors, and consultants — where trust and credibility matter as much as visibility, and the website needs to do more convincing before someone picks up the phone. Beyond that, we work with retail and hospitality businesses, health and allied health practices, and a growing number of trades and service businesses who simply want to stop losing work to competitors with a better online presence.

If your industry or suburb isn't listed here, it doesn't mean we haven't worked with a business like yours — it just means this page can't list everything. The principles are the same regardless of what you do: a fast, trustworthy website, visibility where your customers are searching, and a team that treats your marketing like it matters.

Got questions? We've heard them all.

Is there a long-term contract or lock-in period?
No. We believe in earning your business month-to-month. You can add on programs, remove programs, or cancel at any time with a 30-day notice.
Will I have a dedicated contact?
Yes! You'll be dealing with the same people rather than being handed off between account managers who don't know your business. We think that continuity is one of the biggest differences between working with a small, local agency and a larger firm where you're just another line on a spreadsheet — and it's a big part of why so many of our clients end up sending us referrals without us ever having to ask.
Where is the thriiv team actually located?
Our main office is located right in North Wollongong. We are a local team focused on local businesses—we don't outsource your support or account management to overseas call centres.
Can we meet face-to-face to discuss my marketing?
Genuinely, yes. If you're located in Wollongong, Shellharbour, or across the broader Illawarra, you don't have to settle for endless video calls. We are happy to sit down over a coffee or meet you at your office to talk through your strategy.
Do you only work with businesses in Wollongong?
Wollongong and the surrounding Illawarra is our core focus and where most of our clients are based, but we do work with businesses further afield where it makes sense. If you're outside the immediate area, get in touch and we'll be upfront about whether we're the right fit.
What industries do you specialise in?
While our services are tailored specifically to provide massive value for trades, construction, and home-service businesses (tradies), our lead capture, automation, and advertising strategies work exceptionally well for any local service-based business.
Can you help if I'm not sure what I actually need?
Yes — this is genuinely the most common starting point. Most business owners know something isn't working but aren't sure whether it's the website, the lack of visibility, or something else entirely. A quick, free growth health check is usually the fastest way to find out.
Are there any hidden fees or setup costs?
Transparency is one of our core values. There are no hidden fees.
Can I pay for my subscription annually instead of monthly?
Yes. If you prefer to handle your marketing budget in a single annual payment rather than a monthly subscription, let us know and we can arrange a streamlined billing cycle for your business.
What is Google Business Profile optimisation?
Your Google Business Profile (formerly Google My Business) is the listing that shows up in Google Maps. Optimisation involves updating your categories, service areas, photos, keywords, and review strategies so that Google positions your business in the "Local 3-Pack"—the top three map results people see first.
How long does it take to see results from Local SEO?
Paid ads can start generating leads within days of launching. Organic Local SEO is a long-term asset; it typically takes 3 to 6 months of consistent optimisation to see sustainable moves in search rankings. However, these organic leads cost you nothing once you rank.
What does "plus ad spend" mean?
We'll give you a quote for our management fee—the work we do to build, monitor, and optimise your ad campaigns. Your "ad spend" is the actual budget that goes directly to Google or Meta to display your ads. You pay this budget directly to the ad platforms, and we help you determine a budget that fits your goals.
Should I choose Google Ads or Meta (Facebook/Instagram) Ads?
It depends entirely on your industry and target market. Google Ads are ideal for "high-intent" searches (e.g., someone typing "emergency plumber near me"). Meta Ads are excellent for visual trades or offer-driven services (e.g., "Get $500 off full roof restorations this month"). We will review your business and give you a clear recommendation.
Do you guarantee a specific number of leads?
While we cannot ethically guarantee an exact number of leads (as market conditions, locations, and seasons fluctuate), we do guarantee transparent tracking. You will see every single click, call, and form submission that our campaigns generate.
What is a landing page, and why do I need one if I already have a website?
A landing page is a single, highly focused webpage designed with one goal: getting a visitor to call you or fill out a form. Standard websites often have too many distractions (About Us, galleries, blogs). When running paid ads, sending traffic to a streamlined landing page significantly increases the number of leads you capture per dollar spent.
Why shouldn't I just run my own Facebook or Google ads?
You absolutely can, but managing ad platforms efficiently requires constant tracking and technical optimisation. Without proper setup, it is incredibly easy to waste hundreds of dollars on broad keywords or incorrect geographic targeting. We save you time and make sure every dollar of your ad spend works as hard as possible.
Do I need an existing Google Ads or Facebook Business account to get started?
Don't worry if you don't have them. If you're starting fresh, our team will handle the entire backend setup, creation, and configuration of your ad accounts from scratch, ensuring they are structured properly right from day one.
How do you prevent me from wasting ad spend on the wrong keywords?
We implement strict "negative keyword" lists to block irrelevant searches. For example, if you're a commercial plumber, we ensure you don't pay for clicks from people searching for DIY plumbing tips, apprentice jobs, or residential repairs.
What if I already have a landing page or website—can we use that for ads?
We'll audit what you currently have. If your current page loads fast and is built to convert, we can certainly send ad traffic to it. If it has leaks that will waste your ad budget, we will build a high-converting page optimised for your campaigns.
How fast is the setup for thriiv Lead Automation?
We guarantee to have your thriiv Lead Automation features—including the missed call text-back and lead routing—fully operational in under 24 business hours from receiving your onboarding information.
How does the Missed Call Auto-Text work?
When someone calls your business number and you can't answer (whether you're on a roof, driving, or with another client), our system detects the missed call and instantly fires off a customised text message to the caller (e.g., "Hey, sorry we missed your call! How can we help you out today?"). This keeps the prospect engaged before they move down Google to call your competitor.
Do I need a special phone or app to receive the leads?
No special hardware is required. Leads from your website and Facebook forms can be sent straight to your existing smartphone via text or email.
How do the automatic review requests work?
Once you mark a job as complete in our system, it triggers an automated text or email to your customer thanking them and providing a direct link to your Google Business Profile. It makes gathering 5-star reviews effortless.
Can I customise the messages sent by the automated text-back and review systems?
Absolutely. We set you up with proven, high-converting templates out of the box, but you can easily tweak the wording to match your exact business personality and natural tone of voice.
What is included in the monthly plain-English summary?
No confusing charts or digital marketing jargon. Your monthly report breaks down three main numbers:
  • How many leads came in.
  • How many jobs were won (tracked via our platform).
  • How many new reviews you collected.
Who owns the website and landing pages if I cancel?
You do. Any website or landing page we build specifically for your business belongs entirely to you. If you choose to leave thriiv, you take your digital assets with you.
How much does a new website cost?
It depends on the scope — a straightforward brochure-style site for a trade business is a very different job to a multi-service site for a growing professional practice. Rather than guess, we'd rather have a quick conversation about what you actually need and give you a clear, itemised quote with no hidden extras.
Do you help with hosting & website maintenance?
Yes, completely. Secure, lightning-fast cloud hosting is built directly into our active web development and SEO plans so you never have to worry about surprise tech bills (but you're welcome to stay with your current provider too). Through our thriiv Custom arrangements, we also handle ongoing website maintenance—meaning if you need content changed, new photos added, or security patches updated, our local team handles it for you so your site always stays sharp and up to date.
How long does a full website development project take?
While our lead automation features (like missed call text-back) can be up and running in under 24 hours, a premium, custom website build typically takes between 2-4 weeks from onboarding to launch. This timeline allows our local team to carefully craft your content, build the design layouts, and technically optimise every single page for maximum Google speed and conversion performance.
Why do you focus so heavily on website speed and mobile optimisation?
The vast majority of local trade and service searches happen on smartphones, often by clients who want an issue fixed fast. If your website takes more than a couple of seconds to load, or looks clunky on a mobile screen, prospects will tap out and call your competitor. We engineer every site from the ground up to load instantly and function flawlessly on mobile devices, maximising the value of every single visitor.
Do you force me to move my website hosting to you?
Not at all. If you already have a reliable, fast hosting provider that you are happy with, we can build or optimise your website right where it is. We offer secure, high-speed cloud hosting as a convenience to keep everything under one roof, but the choice of where your digital assets live is entirely up to you.
I'm not a "tech person." How complicated is this for me?
We built thriiv explicitly for busy business owners who hate messing with tech. We handle all the setup, coding, tracking, and troubleshooting. You just answer the phone and look at your simplified monthly report.
Can thriiv integrate with my existing CRM or job management software (like ServiceM8, Tradify, or Fergus)?
Yes. Through our thriiv Custom arrangements or via standard automations in our advanced services, we can link our lead-capture and review tools to trigger automatically based on actions inside your current job management systems.

Still have questions? Ask us anything →