Your privacy matters to us. This policy explains what personal information we collect, why we collect it, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: 7 July 2026
thriiv Digital Pty Ltd ("thriiv", "we", "us", "our") operates the website thriiv.digital, an AI-first lead generation and automation agency servicing small and medium-sized businesses across Australia.
We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth).
We only collect personal information that is reasonably necessary to deliver our services and respond to enquiries. The information we collect includes:
| Data Type | How It's Collected | Purpose |
|---|---|---|
| Full name | Contact and lead enquiry forms | To identify you and personalise our communications |
| Email address | Contact and lead enquiry forms | To respond to enquiries and send service-related communications |
| Phone number | Contact and lead enquiry forms | To follow up on enquiries where you've requested a call |
| Website usage data | Cookies and analytics tools (see below) | To understand how visitors use our site and improve it |
| Ad interaction data | Google Ads, Meta Pixel | To measure the effectiveness of our advertising and deliver relevant ads |
We do not collect sensitive information (such as health, financial, or government identifier data) through this website.
We use the personal information we collect to:
We will not use your personal information for any purpose that you would not reasonably expect, nor will we sell your data to third parties.
To operate our website and deliver our services, we use the following third-party platforms that may receive or process your personal information. Each operates under its own privacy policy.
CRM and marketing automation platform. Stores contact form submissions and manages client communications.
View Privacy Policy →Collects website usage data, measures ad performance, and tracks conversion events such as form submissions and call bookings.
View Privacy Policy →Tracks visitor interactions with our website to measure ad performance and enable targeted advertising on Meta platforms.
View Privacy Policy →Used to book strategy calls. Calendly collects your name, email, and appointment details when you book a session.
View Privacy Policy →Data processed by these third parties may be stored on servers located outside Australia. Where this occurs, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.
Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help us provide a better experience and measure how our site is used.
We use the following types of cookies:
You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of our website.
We retain your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
Request access to the personal information we hold about you.
Ask us to correct personal information that is inaccurate, out of date, or incomplete.
Request that we delete your personal information, subject to any legal obligations we have to retain it.
Opt out of direct marketing communications at any time by contacting us or using the unsubscribe link in any email we send.
Lodge a complaint with us in the first instance. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the details below.
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most current version will always be published on this page, with the effective date updated accordingly.
We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: