Cameron Rowe
★★★★★
5.0 star ratings from local businesses

Keep Your Website Fast, Secure, and Always On.

Choose the level of hosting, security, and hands-on support that matches how hard your website is working for you — from a bulletproof foundation to a fully hands-on tech partnership.

Four plans. Pick the one that fits.

Every plan includes premium local hosting and real security monitoring. The difference is how much hands-on support you get each month.

thriiv Anchor
Hosting & Security Only
$49/ month
inc. GST · cancel anytime

Lock down your digital asset. Perfect for businesses that just want premium, ultra-fast local hosting and automated security patches. We keep your site online, backed up, and protected from hackers — you just handle the updates.

No support hours included
thriiv Pulse
Essential Protection & Agility
$139/ month
inc. GST · cancel anytime

Keep your digital heartbeat strong. Covers premium local hosting, airtight security monitoring, and daily backups — plus 30 minutes of monthly support time for quick, on-demand text edits or image updates without the stress.

30 mins support / month
thriiv Elite
Your Dedicated Growth & Tech Wing
$399/ month
inc. GST · cancel anytime

Maximum technical support for businesses scaling fast. Get elite hosting and priority security management, backed by 3 hours of monthly support time to launch new features and handle extensive website updates.

3 hours support / month

See exactly what each plan covers.

Every plan builds on the one before it. Pick a plan below to see the full breakdown.

InclusionWhat it covers
Premium local hostingUltra-fast Australian servers, optimised and sized for your site's traffic
Automated security patchesCore, plugin & theme updates applied automatically each month
Malware & vulnerability scanningWeekly automated scan — proactive, before it becomes a problem
Uptime monitoring24/7 automated monitoring with email alerts within minutes of any outage
Offsite backupsSecure cloud backup taken weekly, retained for 30 days
SSL certificate monitoringAlerts before expiry — no surprise browser warnings
Support hoursNone included — you handle your own content updates, or add support anytime
InclusionWhat it covers
Premium local hostingUltra-fast Australian servers, optimised and sized for your site's traffic
Airtight security monitoringDaily malware & vulnerability scanning, automated patching
Daily offsite backupsSecure cloud backup taken daily, retained for 30 days
Uptime monitoring24/7 automated monitoring with email + SMS alerts within minutes
Broken link monitoringMonthly automated scan with a plain-English emailed report
SSL certificate monitoringAlerts before expiry — no surprise browser warnings
Support hours30 minutes per month for quick text edits, image swaps and technical questions
InclusionWhat it covers
Premium local hostingUltra-fast Australian servers, optimised and sized for your site's traffic
Bulletproof security monitoringDaily malware & vulnerability scanning, automated patching
Daily offsite backupsSecure cloud backup taken daily, retained for 30 days
Uptime monitoring24/7 automated monitoring with email + SMS alerts within minutes
Page speed monitoringMonthly performance report with trend tracking
Google Search Console monitoringMonthly search performance check
Monthly snapshot reportPlain-English summary of site health, speed, security and search performance
Support hours1 hour per month for landing page updates, campaign tweaks and conversion improvements
InclusionWhat it covers
Elite local hostingOur fastest hosting tier — prioritised resources for high-traffic and campaign spikes
Priority security managementDaily scanning with same-day patching and priority threat response
Daily offsite backupsSecure cloud backup taken daily, retained for 30 days
Uptime monitoring24/7 automated monitoring with email + SMS alerts within minutes
Page speed monitoringMonthly performance report with trend tracking
Google Search Console monitoringMonthly search performance check
Monthly snapshot reportPlain-English summary of site health, speed, security and search performance
Support hours3 hours per month for new features, extensive updates and site enhancements

How thriiv care works.

Four simple steps to complete peace of mind and zero technical stress.

1

Submit Your Request

Email our dedicated local support line and connect directly with the team who knows your business and your code — no offshore ticketing loops.

2

Rapid, Guaranteed Turnarounds

Every request is prioritised against strict SLAs: critical issues actioned within 2 hours, standard updates completed within 24–48 hours.

3

Zero Billing Surprises

Every task is tracked precisely. If a request ever needs extra time outside your monthly allowance, we'll never proceed without your upfront approval.

4

We Report, You Focus on Business

We quietly handle your security patches, malware blocking, and cloud backups — then send a simple, jargon-free performance report every month.

Choose Your Care Plan

Got questions about our support?

Why do I need a care plan?
Websites aren't "set and forget." Software needs regular security patches, backups need to be kept current, and things quietly break — broken links, expiring SSL certificates, plugin conflicts. Without ongoing care, small issues can turn into downtime, lost leads, or a hacked website. A care plan means someone's always watching, so problems get caught and fixed before your customers ever notice.
What happens if I go over my monthly support hours?
We'll always check with you first. Extra time is billed at a simple hourly rate, or you can upgrade to the next plan at any time.
What's covered under "support hours"?
Anything that fits within your monthly allowance — content updates, image swaps, text changes, small technical fixes, and general troubleshooting. If a request will take longer than that, we'll give you a quote first before starting.
Can I change plans later?
Yes. Upgrade or downgrade anytime — no lock-in contracts.
How does billing work?
Plans are billed monthly, and you can update your payment details or cancel anytime — no lock-in contracts.
What counts as a "critical" issue versus a standard request?
Critical issues are anything that takes your site offline, exposes a security vulnerability, or breaks your contact forms or checkout. Everything else — content edits, image swaps, small tweaks — is treated as a standard request.
What if my site goes down?
Our uptime monitoring alerts us the moment it happens — usually before you even notice. We'll investigate and fix it as a priority.
Do you offer any kind of uptime guarantee?
While no host can promise 100% uptime, our monitoring alerts us the moment your site goes down — day or night — so outages are caught and resolved fast, not discovered by an unhappy customer.
Is hosting included, or do I need my own?
Hosting is included in every plan — fast, secure, Australian-based servers, sized for your site. Already happy with your current host? That's fine too — we don't force you to move, we can work with your existing setup.
Do you migrate my website onto thriiv hosting for me?
Yes — once you join a Care plan, we can handle the entire migration for you at no extra cost, with zero downtime for your visitors.
How do you keep my website secure?
Every plan includes automated malware and vulnerability scanning plus regular security patches, so threats are caught and blocked before they become a problem.
Will I get a report on how my website is performing?
Yes — every plan includes a regular report, except thriiv Anchor, which is hosting and security only. Upgrade anytime to add reporting.